Refund policy

30 days to change your mind

The law gives you 14 days to withdraw from an online purchase. We give you 30 days from the day you receive your order, and you do not need to give a reason.

How to return

1. Tell us within the 30 days. The quickest way is our withdrawal form, and we confirm by email. You can also email support@getmeatmate.com with your order number, or use the model withdrawal form in our Terms of sale.
2. We email you a prepaid return label as a QR code. Show it at the parcel shop and they print and attach the label for you. The label costs €15, which we deduct from your refund. You may also send the parcel yourself, at your own cost.
3. Send the product back within 14 days of telling us. Pack it well. Our original box is best, but any sturdy packaging works.

Your refund

We refund the full price, including the standard shipping cost you paid, within 14 days of the day you told us. We may wait until the product is back with us or you show us you have sent it. The money goes back to the payment method you used.

You may try the product as you would in a shop. If it has been used beyond that, for example to cook, we may deduct an amount for the loss in value.

A faulty product

Tell us through our support form, with your order number and a short description, and we sort it out. A faulty product is not a return: you do not pay for the return label, and your legal rights apply. In Sweden you can complain about a fault for three years after delivery.

Warranty

On top of your legal rights, MEAT MATE products have a one year warranty from delivery against faults in materials and workmanship under normal use. We repair or replace the product free of charge. It does not cover damage from misuse, accidents, changes made to the product or normal wear. The full terms are in our Terms of sale.

Last updated: 27 October 2026