Most often it is food residue on the metal end above the black part, which is where it charges. Even a thin layer can stop it charging, or let the battery drain while it sits in the base. Clean it after every cook with the rough side of a sponge and a little washing up liquid. If you cook in a smoker a lot, scale builds up there that you cannot see, and a light rub with fine sandpaper takes it off. If it still will not charge, write to us through our support form.
Unlimited. The probe talks to the charging base over MEAT MATE Link, which holds through walls and oven doors. The base joins your WiFi and sends the cook to MEAT MATE Cloud, so you can follow it in the app from anywhere with internet. No WiFi? The base connects straight to your phone over Bluetooth instead, within about 10 metres.
The app notifies your phone when the meat reaches your target, so you do not have to keep checking. You can also set alerts for time, for the heat around the meat, and an early alert at a temperature you choose, for when something needs doing before it is done.
Yes, on iPhone and iPad with iOS 12.2 or later, and on Android 8.0 or later. Download the MEAT MATE app from the App Store or Google Play.
Up to 24 hours on a full charge, enough for a long low and slow cook. It charges in its base between cooks.
Yes, it is made for both. The stainless steel probe handles up to 500°C / 932°F around it, so it can stay in the oven or on the grill for the whole cook.
Rinse it under warm water with a little washing up liquid, or put it in the dishwasher. It can be submerged, but we do not recommend it, and doing so is at your own risk. Dry it completely before it goes back in the base.
Push the probe into the thickest part of the meat, past the insertion line marked on the probe, and keep the tip away from bone and large pockets of fat. The thickest part is the last to cook, so that is the reading that tells you when it is done.
Yes. MEAT MATE comes with a one year warranty that covers defects in materials and workmanship. It comes on top of your rights as a consumer and does not replace them. If something goes wrong, write to us through our support form with your order number.
Write to us through our support form with your order number and a short description of what happened. It is covered by our one year warranty, on top of your rights as a consumer.
That is normal. As meat cooks, its fibres tighten around the probe, and it can take a firm pull to get it out. Grip the part that sticks out as close to the meat as you can, not the very end of the probe, and pull it straight out. Too much force on the far end can pull the probe apart.
No. Download the app, connect the base to your WiFi once, and the probe is ready whenever you take it out of the base.
The base shows it on its screen while the probe charges. The base has to be switched on for the screen to show anything, so turn it on to check.
The probes are numbered 1 and 2. The number is marked on the end of each probe and shown on screen beside its reading.
Always try to avoid direct contact with the grate and the flames. The probe handles up to 500°C / 932°F around it, and the app warns you if it gets too hot.
Yes. The probe talks to the base over MEAT MATE Link, which holds through thick grill lids, walls and oven doors, even with the meat wrapped in foil. The battery lasts up to 24 hours, and the base shows the temperature on its own screen and sounds an alarm when the meat is done, so you are covered even if your internet drops.
PTFE coated fiberglass, which gives it a nonstick surface that lasts.
40 × 33 cm, which fits most grills and baking trays.
Yes, up to 100 times with proper care.
Yes, on the grill and in the oven, up to 260°C / 500°F.
Yes. You can also wash it by hand with warm soapy water and a soft cloth. Skip abrasive cleaners and scouring pads, which wear down the nonstick surface.
Yes. It is PTFE coated fiberglass, free of PFOA, and safe for direct contact with food.
Yes, both sides work, which makes it last longer.
Yes, you can trim it to fit your grill or oven.
Split cow leather with a cotton lining and strong stitching.
Up to 450°C / 842°F, enough for a hot grate, a cast iron pan or a full roasting tray.
They are 26 cm long and 12 cm wide, with a long cuff. One size, cut on the generous side, so they may feel a little large if you have small hands.
Yes. The cotton lining is soft against your hands and the leather stays flexible, so you can still grip tongs and handles.
Wipe them with a damp cloth to lift grease and dirt, and use a leather cleaner for stubborn marks. Do not soak them, since water takes the flexibility and the protection out of leather.
Yes. They work just as well for hot pans and oven trays, a fireplace or a fire pit.
They are made from split cow leather with strong stitching, for regular use at high heat.
Yes, every order ships with tracking. Follow it on Track Order.
We are sorry. Write to us through our support form with your order number, and we will sort it out. If we need photos, we will ask for them by email.
Sometimes a parcel is marked delivered a little early, or left with a neighbour, a reception desk or a mailroom. If it has not turned up by the end of the next working day, write to us through our support form and we will look into it.
We dispatch orders within one or two working days. Delivery then takes 5 to 8 working days to the Netherlands and 5 to 10 to Sweden. You get an email with tracking as soon as it ships.
Currently, we only deliver to Europe.
Your parcel may change carriers on the way, and tracking often does not update again until it reaches your local post office. For a closer look, write to us through our support form with your order number.
Yes. Write to us through our support form with your order number, and we send you a return label and instructions. Returns sent without contacting us first cannot be accepted. Please send it back in the condition you received it. We handle a return within 14 days of receiving it, and our Refund Policy has the details.
You have 30 days to return it for a refund. Write to us through our support form and we send you a return label.
Write to us through our support form with your order number as soon as you can. We dispatch within one or two working days, so the sooner you write, the more likely we can still change it.
Enter it at checkout, in the discount code field beside your payment details. On a phone, open the order summary at the top of the screen first. One discount code per order.
Yes. Enter their name and address as the delivery address at checkout, and it goes straight to them.
Write to us through our support form. We do not have a phone line, but every message is answered by a real person.