We recommend that you clean the thermometer thoroughly after each use. If there is food residue left on the thermometer, especially the end (above the black part), your MeatMate may not charge properly and the battery may discharge even when it is in the charger. We recommend using the rough side of a sponge and some washing up liquid to clean it.

If you have been using your thermometer in a smoker for a long time, you may also need to scrub the metal part of the top clean with sandpaper, as (invisible to the eye) a lot of scale builds up over time.

If the issue persists, please contact us.

The MeatMate™ PRO can connect wirelessly up to a distance of 50 meters. This allows you to monitor your cooking from anywhere within this range, providing convenience and flexibility whether you're in the kitchen or outside by the grill.

The smart alerts provide real-time notifications directly to your smartphone through the app. You'll receive updates on cooking progress and alerts when your meat reaches the desired temperature, ensuring perfect results every time without the need to constantly check on your food.

Your The app is available for both iOS and Android devices, ensuring broad compatibility. You can easily download it from the Apple App Store or Google Play Store.

The thermometer features a long-lasting battery with a lifespan of up to 24 hours on a full charge. The rechargeable battery is designed to keep you cooking without frequent interruptions.

Yes, the MeatMate™ PRO is designed to be used both in the oven and on the grill. Its durable stainless steel construction and ceramic handle are heat resistant and safe for high-temperature cooking.

To ensure accurate readings, insert the thermometer into the thickest part of the meat, avoiding bones and fatty areas. This will provide a true reading of the internal temperature for the best cooking results. Make sure to insert the thermometer past the insertion-line shown on the thermometer.

Yes, the MeatMate™ PRO comes with a one year warranty that covers defects in materials and workmanship. Please refer to the product documentation or contact customer support for detailed warranty information.

The MeatMate Leather Grill Gloves can withstand temperatures up to 450°C, making them perfect for high-heat grilling.

The gloves are 35.5 cm / 14 inches long, providing full forearm protection while grilling or handling hot equipment. Fits any hands. Some may find the gloves a bit large if you have small hands.

Yes, the gloves come with a one-year warranty against defects in materials and workmanship.

Made from premium split cow leather with durable stitching, the gloves are designed for long-term use, even in demanding grilling environments.

Yes, the MeatMate Leather Grill Gloves are versatile and can be used for handling hot pans, working with open flames, and other high-heat tasks.

Yes, the Grill & Bake Mat is designed for both grill and oven use, withstanding temperatures up to 260°C.

Yes, the Grill & Bake Mats are reusable up to 100 times with proper care, making it an eco-friendly choice for grilling and baking.

The mat measures 40mm x 33mm, providing ample coverage for most grills and baking trays.

Yes, the mat is made from PTFE-coated fiberglass and is PFOA-free, ensuring it is safe for direct contact with food.

Yes, the mat is covered by a one-year warranty against defects in materials and workmanship.